SHIPPING & DELIVERY POLICY

Last Updated: September 1, 2026

At JOYORA, we are committed to delivering your order safely and as quickly as possible. Please read the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Once your order has been shipped, you will receive shipping/tracking information through the contact details provided during checkout, where available.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery time within India is generally:

5–10 business days

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

JOYORA may occasionally offer free shipping or promotional shipping rates on selected products or orders.

4. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after dispatch.

5. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an order has been shipped to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery, where re-delivery is possible.

6. Delayed or Lost Shipments

Although we work with reliable logistics partners, unexpected delays can occasionally occur.

If your order appears to be significantly delayed, please contact our customer support team so we can assist you.

JOYORA will make reasonable efforts to coordinate with the relevant courier partner regarding delayed or lost shipments.

7. Delivery Attempts

The courier partner may make multiple delivery attempts. Customers are requested to remain available at the provided delivery address and respond to courier calls when necessary.

If an order is returned because the customer was unavailable, refused delivery, or provided an incorrect address, additional charges or restrictions may apply to any re-shipment.

8. Damaged Package

If your package appears visibly damaged at the time of delivery, please contact us as soon as possible and provide photographs/videos of the package and product.

This helps us investigate the issue with our logistics partner.

9. Contact Us

For shipping-related questions, please contact JOYORA through the contact details provided on our website.

By placing an order with JOYORA, you acknowledge and agree to this Shipping & Delivery Policy.